0 items
No products in the cart.
Description
General Objective
Identify the techniques of good treatment of the user, as a pillar of quality care, in the members of the health team of the different levels of health complexity, according to current national legislative and social regulations.
Addressed to:
Managers, professionals, technicians and administrative staff of the health area, students in the last year of their careers in the health field.
Content
Module I: GENERAL PRINCIPLES
History of health as a social right
General concepts of quality in health care
Humanization and equity in health care
Law No. 20.584: Law of rights and duties
Safety and quality standards in health care.
Quality and user satisfaction in health care
Module II: EFFECTIVE HEALTH COMMUNICATION
Teamwork, leadership and self-care
Communication and its styles
Effective communication in health
Active and effective listening
Conflicts as a quality gap
Conflict resolution methods
Complex user management
Additional information
| Country | Chile |
|---|---|
| Duration | 40 hrs |
| Certification | AST |
| Ranking | Primary Care, Education, Specialties, Health Care Management and Studies, Hospitalization |
Documentation
Related products
IRA Course 150 Hrs
CLP$ 49.000
Course on Breastfeeding 30 Hrs
CLP$ 49.000
Course Nursing Procedures 50 Hrs
CLP$ 49.000
Vaccines Course 30 Hrs
CLP$ 49.000
Prehospital Trauma Management Course 50 hrs
CLP$ 49.000
